The user experience is one of the most important things to focus on if you want to grab — and keep — your site visitors’ attention. In the modern digital economy, a website is one of the most powerful tools you have to promote your business. The last thing you want is a site that is cumbersome to the user or doesn't hit all the right marks. You have one opportunity to reach the person who lands on your page.
In fact, the average site visitor only takes seven seconds to make up their mind about a site before potentially bouncing away. Creating a site with good UX is one of the quickest ways to improve your bounce rates and keep visitors coming back time and again. Here are six ways to improve your site’s UX in a single day.
1. Add More White Space
Creating more space between blocks of text and/or images makes everything easier to read, which can add to the overall function of your site. Stop trying to cram everything onto your landing page. The focus of your landing page should be pretty narrow for the reader.
Adding white space around your text and titles improves reader attention by about 20 percent, and makes your site feel updated and welcoming. A good example of a design with a nice amount of white space is We Were Sofa. Notice how the simple design has plenty of space around images and headlines, which allows site visitors to spot what they are looking for easily.
2. Speed Up Your Page
One of the elements that will impact your UX is how fast pages load. Most site visitors will wait just a few seconds for a page to load. A delay of a mere two seconds can send your abandonment rates soaring up to 87 percent, which can truly impact your conversions.
When you think of some of the biggest online retailers, what is one thing they have in common? Amazon and Walmart.com both load at lightning-fast speeds. People are busy. They want their online shopping experience to be quick and easy.
3. Add an FAQ Page
An FAQ page can help with any anxiety a consumer might have about purchasing your product and expand on information not covered in your product description page. If you’re hearing the same questions from customers over and over again, it’s smart to go ahead and create an FAQ page. This simple step allows consumers to find answers themselves, instead of having to wait on a reply.
An FAQ also shows you are willing to be transparent, which can add a lot of credibility to your site. Glass.com has an excellent example of an FAQ page. This FAQ outlines everything from fees to ways to get discounts.
4. Try Out Different Call-to-Action Buttons
You already know the right call to action can entice visitors to convert into customers, but before you unveil your CTA, you should first try some A/B/C testing with different versions of it to see what is most effective with your target audience.
For example, try varying the color, size and wording of the buttons. Once you figure out what works best with your audience, you can easily add highly effective CTAs in a single day, driving visitors to the place you want them to reach on your website.
5. Make Your Site Responsive
In 2015, mobile traffic grew globally by 74 percent, which means creating a responsive site is now essential for reaching all those people browsing the Internet on their phones or tablets. There are several steps you can take in a single day to create a more responsive site. First, you should check out how your site looks on tablets, iOS devices and Android phones.
Do the images adjust to these smaller screen sizes? Is the text legible? Can you still navigate through the site with the menus? It is important to understand how your site adapts to each size of screen.
If your site is running on WordPress, you can try a few plugins that will help with mobile responsiveness. When choosing the size of headers and other elements on the page, use percentages rather than pixels to allow the design to adapt easily. When in doubt, pull in a professional designer to help you fix any unresponsive features so you don’t miss out on traffic from anywhere.
The average site visitor is juggling a lot of different responsibilities. For example, a parent probably put in at least eight hours at the office, ran errands at lunch, went and picked the kids up from school and threw food in the slow cooker for later. Then, there were sports practices, homework or possibly a school event to attend. By the time they got home, they barely had time to eat, clean up the dishes and collapse onto the couch for a few minutes of Internet surfing.
People’s brains are overloaded with an avalanche of information. They want to be able to quickly skim over information and get only the main points of what they need. It is vital to make your pages readable. You can do this with clear headers and text broken into short paragraphs. Bullet points make for “skimmable” reading material as well. Keep it short, to the point and easy to skim, and your readers will thank you.
Making your site more user-friendly doesn’t have to involve a lot of complicated coding. A few simple fixes can make a world of difference in the UX of your website. The goal is to get visitors to stay and keep them coming back, so think about why you stay on the websites you visit and how your target audience lines up.
Guest Blog Author: Lexie Lu
Lexie Lu is a freelance UX designer and blogger. She keeps up with the latest web design trends and always has a cup in close proximity.